Comprehensive Video Security System Configuration and Support

When considering a video security solution, it’s important to know that installation is just part of the process in achieving your security goals. Video security cameras and security recording devices require a significant amount of configuration, to ensure that the many features and benefits available within these devices are set up optimally and performing the way you want them to. At Crime Free Living, we offer expert video security system configuration services to residents and businesses in the Chico, CA area. Our expert team of certified video security professionals is highly trained on all of the surveillance gear that we sell, and is dedicated to ensuring that you get the most out of your video security system.

Professional Support for Your Video Security System

Another important aspect of video security is ongoing technical support. When technologies change, when you want to upgrade or expand your video security system, or when you have a maintenance issue with your system, professional support is essential to getting you what you need, when you need it. Crime Free Living is proud of our local Chico, CA support team, and the relationships we’ve built with our customers in the surrounding community. We focus on customizing our security solutions to meet the unique needs of Chico, CA homeowners and business owners, and our approach to technical support is the same – we provide individualized solutions, custom-tailored to the specifics of your video surveillance system and your security goals.

Secure Your Home or Business with Crime Free Living

We provide expert setup and support for your Chico, CA video security system. Contact us today for a no-obligation security assessment.

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IP Camera Setup

Unlike traditional analog CCTV cameras which are connected to video recorders via cabling, network (IP) cameras are connected to recording devices via a local area network (LAN). Your LAN may be your home network, or the network at your workplace or industrial facility.

But while IP video security cameras have become extremely popular with home and business owners in the Chico, CA area, many people don’t understand how difficult it can be to set up these cameras properly for successful and secure video transmission. We have received plenty of calls over the years from clients who first tried to set up their IP security camera system on their own and were unsuccessful.

At Crime Free Living, our trained technicians have years of experience in computer networking and IP video camera systems, and can handle your IP camera setup from start to finish. From selecting the correct port on your NVR and PoE switches, to navigating IP address conflicts, to designing your network infrastructure, our security networking professionals can ensure that your cameras and recorder are optimally functioning to keep you, your family, and your employees safe.

Burn-In Testing

Before our installation technician arrives at your home or place of business, they will have conducted burn-in testing to ensure that all of your video surveillance equipment is functioning correctly. We take this extra step to ensure that there are no bugs in your system hardware or software due to imperfections in manufacturing or packaging.

During burn-in testing, equipment is put through its paces under extreme operating conditions, such as elevated temperatures and voltages, and extended operating duration. This enables our technicians to identify any weak components and ensure that they are replaced by normally functioning components before your video security system installation.

Although it costs more to take these extra measures, burn-in testing enables Crime Free Living to ensure that we are delivering the most reliable, high performance video recording equipment to our Chico, CA customers, year in and year out.

Camera Planning and Positioning

At Crime Free Living we do not believe in a one-size-fits-all approach to security camera system installation. We know that every Chico, CA home and business is unique, with unique footprints, sight lines and security concerns. Our technicians are well versed in working with our customers to provide a comprehensive security solution that utilizes optimal camera placement and positioning, to ensure that 100% of your property is covered, and that you have the custom views you need to maximize your personal or business security.

When planning your camera array, we’ll recommend the number and type of cameras that you need for optimal coverage. Then we’ll start with the obvious places, ensuring that front and back entry doors, first floor windows, driveways and business entrances are covered. Garages, sheds, and other storage buildings will also be covered, along with parking lots, warehouse docks, any particular areas of concern that you have, and any other areas where intruders can potentially hide.

We’ll ensure optimal placement and viewing angle, to maximize lines of sight, take advantage of the ambient lighting conditions, ensure that cameras are visible to all who enter your property, and ensure the correct angle for identifying facial features. We’ll also ensure that your cameras are placed securely, high up so that they are not able to be reached by thieves or vandals.

For some areas, fixed lens cameras will be sufficient. In hard-to-see areas or places where your physical infrastructure presents installation challenges, we may recommend varifocal cameras or wide angle cameras, to maximize unobstructed views. Business owners may want to consider PTZ (pan, tilt, zoom) cameras, which can be controlled remotely to adjust the camera’s view in real time.

Hard Drive Installation

High definition surveillance video can take up storage space quickly, especially if your cameras are recording 24/7, so it’s crucial that you have enough hard drive space to hold as many hours of video as you need. And for certain types of business operations, regulatory requirements mandate how long video footage must be retained, sometimes for months or years. The size of your video recorder’s hard drive (and how many hard drives are installed within it) is dependent on how many cameras you have, how often you use them, and your motion detection recording settings. It also depends on the quality of video your cameras are capable of capturing. For multi megapixel cameras, the more megapixels your cameras are capable of delivering, the more significant the impact will be on your video storage needs.

Our expert team can custom configure your video security recorder with one or multiple hard drives, to ensure that you have the data storage capacity that you need to fit your lifestyle, business or regulatory requirements. We offer 1TB, 2TB, 3TB, 4TB, 6TB, 8TB and 10TB security grade hard drives. These rugged hard drives are specially designed to handle the demands of 24/7 video recording and storage.

Remote Access Setup

Having 24/7 remote access provides Chico, CA homeowners and business owners peace of mind, along with the convenience of integrating their video security system to existing home automation technology. To enable remote access to your video surveillance system via your smartphone, tablet, or laptop, special software called firmware must be installed and configured in your cameras and on your video recorder. Our technicians are well versed in the remote access firmware for your video cameras and recorder, and they will handle everything from port forwarding, DDNS account setup, connecting cameras to your network, setting up your network for remote access, remote access testing, and periodic firmware updates.

Motion Detection and Email Alert Setup

A favorite video security system feature of many of our Chico, CA customers is to have their cameras begin recording whenever motion is detected. This is useful to keep a 24/7 watch on who is on your property, and it also helps extend camera life, since the cameras are only operating in the event that motion is detected.

Your video security system can be set up to send you an email alert whenever motion has been detected on your property. Within the email, you can click to view the camera feed for the time period that motion was captured. This can provide additional peace of mind when you are away, and enable you to take quick action to alert law enforcement if an intruder is present.

Our expert team is experienced in setting up cameras, DVRs and NVRs for motion detection, including setting custom daily, weekly or monthly schedules, customizing the detection area, and establishing recording, delay, and email send settings.

Video Recorder Firmware Updates

When you’re relying upon your DVR or NVR to capture critical video footage, it’s very important that it is running the latest available version of the manufacturer’s firmware. When installing your new video security system, our technicians will ensure that all of your new hardware meets the latest firmware requirements.

And if you’ve had your video security system for a while, our team will follow up with you on a periodic basis, to ensure that your firmware is up to date. If your system does not have the latest version of the firmware, it’s possible that you could experience intermittent connectivity, sluggish performance, or miss out on accessing the latest security features. Our technicians are well-trained on a wide variety of DVRs, NVRs and video camera systems. No matter which type of surveillance system you currently have installed, they can run a quick diagnostics test to ensure that you’re running the most up-to-date firmware. And if you are not, they can update it for you at any time.


Contact us today for a free security needs assessment with one of our expert technicians.

Speak To A Specialist (530) 327-7268

What Our Customers Say

"I had the Alibi system installed several years ago. It has functioned flawlessly. The image quality is exellent both night and day and in all weather conditions. I particularly like the replay (which can be set at various speeds) and zoom functions of the system. Tech support from Crimefreeliving has been excellent. I have received quick responses to questions, and timely home visits — as when I changed IP carriers and my Alibi system needed to be reset. I have recommended Crimefreeliving to several friends."


"As a small business owner here in Chico we definitely saw the need for video surveillance. After expressing our needs and concerns Tim did an excellent job getting us set up with the set up with the appropriate equipment. He really took the time to address our concerns in a very friendly, professional and knowledgeable manner. I highly recommend Tim for all of your business and residential video surveillance needs."

Ron H., Owner/Auto Doctor

"I have to say I love having my security cameras at my home. Tim Truby did a wonderful job of installing the five cameras. He is very neat and cleaned everything up after the installation. He explained to me how to operate the monitor, my phone and IPad. However, I have had to call Tim because I'm not tech savvy and forget what he has told me. He usually just helps me over the phone and then all is well. I'm 80 years old and enjoy the comfort of knowing I have these security cameras."


"Tim Truby designed and installed a 32 camera system for us here at the Butte County Mosquito and Vector Control District. We had received several other quotes from security system vendors, but Tim’s quote was the least expensive. Tim also installed the system quickly and has always been available when we needed him. We are very happy with our security camera system and we can highly recommend Tim Truby for all of your surveillance system needs."

D. Weseman, Butte County Mosquito and Vector Control District

Crime Free Living updated our old video system with a new 16 Channel HD Alibi Video Security System. The old system had been added onto by different installers which resulted in a cabling mess. There were cables that worked and cables that went nowhere. It was a mess. Tim sorted it all out and installed cameras that are very clear. He also installed a monitor for our cashiers to watch hidden areas, a monitor to watch the entry door, and a monitor that allows employees to watch the outside parking and gas pump area. All work was done on time and very professional! Will always recommend Tim and Crime Free Living.

S. AM PM Chico Arco Station

"I had Tim install an Alibi Video Security System at my residence and a couple business locations. The remote view option is invaluable to absentee owners or anyone who travels a lot. The clarity and quality of the cameras have allowed for viewing employee theft. The evidence provided from the HD video cameras was fantastic! Tim was professional and provided extra value from his law enforcement background."

J. Folsom Arco Station

"Tim, I want to thank you again for doing such a fantastic job on installing a wireless IP security camera system at our dream home. The extra time that you took to hide wires, and install a clean, professional system is much appreciated. I still can’t believe the clarity, quality, and ease of use of this new system. I wished that I would have met you before our original inferior system was installed by another company. Now, whether I am at home, or monitoring the system from around the world, I know that my home and family are safe and sound."

John M.

"In April of 2017, my husband and I made a phone call to Crime Free Living that turned out to be a smart and wise decision. Amazingly, in just a few hours, Tim installed four Dome Security Cameras, weatherproof enclosures, and hooked up into our home a 23" Full HD Widescreen Security Monitor. Even more than his professional expertise was the time spent with us in making sure that this system was working correctly and properly installed on our phones so that anywhere in our travels we can monitor our new home in Magalia."

Tieka and Don S.

"I have been using Crime Free Living for the last couple years ar work and at home and I really recommend this product. Tim is a very good service provider. If he can't figure it out, he's got good tech support with the system that he offers."

Gary D.

"I have known Tim for over 10 years. To date, Time with Crime Free Living has installed two separate surveillance systems for my company. With each system, Tim has listened to my needs and custom dsigned surveillance systems for my specific needs and within my budget. The equipment used is always state of the art, the workmanship is top notch, and Tim is the example of trustworthy. I would recommend him for any job."

Steve D., Down Range Indoor Training Center

images Certifications & Training

With 16 years of experience in law enforcement, Tim Truby, CEO, is fully certified in video surveillance and training.

  • Certified Advanced Crime Prevention Specialist
  • Academy Instructor Certification
  • California POST Certification in Specialized Surveillance Equipment
  • California POST Certification in Basic Crime Prevention
    • Advanced Crime Prevention through Environmental Design
    • Certified Alibi Security Dealer
    • Enhanced Risk and Threat Assessment (FEMA)
    • Incident Command System (100 & 200)
    • Certified Cognitech Video Forensic Investigator
    • Neighborhood Watch Toolkit Trainer
    • Computer Crimes/Investigations
    • Domestic Crisis for Crisis Negotiators
    Call (530) 327-7268