Onsite Service and Maintenance for Your Video Security System

Like any system with electronic components and ever-changing technology, a video security system must be periodically maintained to ensure that it continues to function at peak efficiency. To keep your Chico, CA home or business protected 24/7, periodic service and maintenance should be a part of your overall security plan. While the video security systems that Crime Free Living provides generally require minimal maintenance, we've encountered many homeowners and commercial business owners over the years who don't realize just how important it is to properly maintain and service their system, and that a “set it and forget it” approach is not the wisest choice – or the most cost effective.

The Importance of Video Surveillance System Maintenance

Protecting your family, your home, and your business is incredibly important. If you’re reading this, you’ve taken the smart first step of having a video security system installed and configured to your specifications. But what happens once everything is in place?

While today’s video security technology is incredibly reliable, equipment failures can and do take place, due to weather, vandalism, heavy use, and other factors. Also, manufacturers periodically release firmware updates for video cameras and recorders, which are intended to fix bugs, address security issues, and ensure continued robust performance.

At Crime Free Living, we offer expert video security system maintenance services to residents and businesses throughout the Chico, CA area. Our team of certified video security professionals is highly trained on all of the surveillance gear that we sell, and is dedicated to ensuring that you get the most out of your video security system for years to come. When you arrange for us to visit your property to check on your security system on a routine basis, we'll perform a full inspection of your cameras, recorders, accessories and infrastructure, run diagnostics test, and recommend and make any upgrades or adjustments that are required to keep your system performing at optimal levels.

There are many benefits to periodic on-site service and maintenance for your video security system. These benefits include:

  • Peace of mind that comes from knowing your video security system is performing at its best
  • Ability to take advantage of manufacturer upgrades and updates as they become available
  • Reduced chance of system failure, keeping your property safe no matter what
  • Full compliance with applicable regulations or insurance policy requirements
  • Cost savings by avoiding high cost repairs
  • Reliable daily operation

Setting up a regular on-site service and maintenance plan for your Chico, CA video security system is easy, and represents a wise investment in your family’s or business’ security.

Keep Your Video Security System Optimized with Crime Free Living

We provide expert onsite service and maintenance for your Chico, CA video security system. Contact us today for a no-obligation security assessment.

Schedule A Needs Assessment

On-site service and maintenance can encompass many different things, depending on the type and size of video security system that you have, and what type of property it is protecting. In general, a site visit from our team will involve a full check of your surveillance system. During this time, we will run tests to ensure that you're getting maximum resolution and coverage from your cameras, that your recorder’s hard drives are functioning properly, that any new firmware is installed, and that we address any additional security concerns you have regarding your Chico, CA home or business.

All cameras, brackets, connectors, wiring, wireless transmitters and receivers, and other equipment will be checked to ensure that no issues exist. Any software, hardware, or firmware upgrades will be installed to ensure that your video security system is operating at its peak performance. With a minimal investment of your time, you’ll have the peace of mind that your people and property are protected going forward.

Routine Visits

Instead of contacting us for a maintenance visit on an ad hoc basis, our Chico, CA clients have found that it’s much more convenient to set up routine quarterly or annual inspections, depending on the size and complexity of their video security systems. Scheduling routine visits can help reduce maintenance costs and save you money in the long run.

System Upgrades or Updates
Video security technology continues to evolve and change rapidly. So it’s wise to go beyond just waiting until you have an issue, and make sure you schedule periodic system maintenance to take advantage of firmware updates and manufacturer upgrades. Something as simple as adjusting the focus and aim of your cameras can make all the difference between crystal clear video and degraded images.

New hardware, software, and firmware can all have a major impact on your video security system’s performance and lead to big improvements. Perhaps you want to upgrade to higher megapixel cameras, switch from analog HD cameras to networked IP cameras, increase your storage capacity for video footage, or even add more cameras. During your site visit, your technician will be able to identify areas that can be improved, and provide an in depth explanation of all of your options to maximize your system’s performance.

Do I Need an Onsite Visit Now?
The easiest way to ensure that your Chico, CA property is protected is to schedule routine monthly or annual inspections with Crime Free Living. However, there are some signs to look for which indicate that you might need to contact us immediately for a system inspection and tune-up. You'll want to contact us if you notice any of the following:

  • Nonfunctioning camera(s)
  • Bright spots or dark spots in your cameras’ views
  • Delays in upload or signal refresh
  • Insufficient night vision
  • Hard drive full on your DVR or NVR
  • Increase in criminal activity in your area

Additionally, if it's been an extended period of time since your system was installed or last inspected, there is a good chance that it's time to schedule a service call. Doing so can help ensure that everything is working the way it should be. A brief visit from a Crime Free Living technician can bring your security system up to peak performance, to ensure that your Chico, CA property is fully protected 24/7.

At Crime Free Living, our team of video security experts is committed to keeping Chico, CA property owners fully protected. We offer a full range of on-site maintenance services including:

  • Video security system inspection and maintenance
  • On-site repairs
  • Replacement of video security equipment
  • Fine tuning and recalibration of video security equipment
  • Full system upgrades when needed
  • Quarterly or annual inspections
  • Addressing questions and concerns related to your video security system

We’ll ensure optimal placement and viewing angle for your cameras, to maximize lines of sight, take advantage of the ambient lighting conditions, ensure that cameras are visible to all who enter your property, and ensure the correct angle for identifying facial features. We’ll also ensure that your cameras are positioned securely so that they are not able to be reached by thieves or vandals.

For your video security recorder(s), we may install additional hard drives, to ensure that you have the video data storage capacity that you need to fit your lifestyle, business or regulatory requirements.

When you’re relying upon your DVR or NVR to capture critical video footage, it’s very important that it is running the latest available version of the manufacturer’s firmware. During your maintenance visit, our technicians will ensure that all of your new hardware meets the latest firmware requirements.

If you're ready to get the most from your video security system, we're here to help. Contact us today to stay ahead of periodic maintenance issues and ensure that your Chico, CA property will remain protected no matter what, giving you peace of mind.

At Crime Free Living, we install and maintain a wide variety of security cameras, digital video recorders (DVRs), networked video recorders (NVRs), complete security camera systems, video security accessories and more. Our surveillance system technicians can guide you through your options to ensure that your Chico, CA home or business continues to be optimally protected 24/7.

Crime Free Living is proud of our local Chico, CA security technicians, and the relationships that they’ve built with our customers in the surrounding community. By setting up a quarterly or annual routine service and maintenance schedule with us, you'll be able to rest easy knowing that every component of your video security system is working as it should. As new upgrades become available, you'll be able to make the changes to evolve your system into the future.

It's easier than you might realize to keep your security system working at its best. Routine inspections and maintenance calls from Crime Free Living can help you avoid unnecessary hassles in the future and ensure that you're always protected. Don't overlook how important this is, and don't hesitate to contact our team today to get the service and maintenance you need!


Contact us today for a free security needs assessment with one of our expert technicians.

Speak To A Specialist (530) 327-7268

What Our Customers Say

"I had the Alibi system installed several years ago. It has functioned flawlessly. The image quality is exellent both night and day and in all weather conditions. I particularly like the replay (which can be set at various speeds) and zoom functions of the system. Tech support from Crimefreeliving has been excellent. I have received quick responses to questions, and timely home visits — as when I changed IP carriers and my Alibi system needed to be reset. I have recommended Crimefreeliving to several friends."


"As a small business owner here in Chico we definitely saw the need for video surveillance. After expressing our needs and concerns Tim did an excellent job getting us set up with the set up with the appropriate equipment. He really took the time to address our concerns in a very friendly, professional and knowledgeable manner. I highly recommend Tim for all of your business and residential video surveillance needs."

Ron H., Owner/Auto Doctor

"I have to say I love having my security cameras at my home. Tim Truby did a wonderful job of installing the five cameras. He is very neat and cleaned everything up after the installation. He explained to me how to operate the monitor, my phone and IPad. However, I have had to call Tim because I'm not tech savvy and forget what he has told me. He usually just helps me over the phone and then all is well. I'm 80 years old and enjoy the comfort of knowing I have these security cameras."


"Tim Truby designed and installed a 32 camera system for us here at the Butte County Mosquito and Vector Control District. We had received several other quotes from security system vendors, but Tim’s quote was the least expensive. Tim also installed the system quickly and has always been available when we needed him. We are very happy with our security camera system and we can highly recommend Tim Truby for all of your surveillance system needs."

D. Weseman, Butte County Mosquito and Vector Control District

Crime Free Living updated our old video system with a new 16 Channel HD Alibi Video Security System. The old system had been added onto by different installers which resulted in a cabling mess. There were cables that worked and cables that went nowhere. It was a mess. Tim sorted it all out and installed cameras that are very clear. He also installed a monitor for our cashiers to watch hidden areas, a monitor to watch the entry door, and a monitor that allows employees to watch the outside parking and gas pump area. All work was done on time and very professional! Will always recommend Tim and Crime Free Living.

S. AM PM Chico Arco Station

"I had Tim install an Alibi Video Security System at my residence and a couple business locations. The remote view option is invaluable to absentee owners or anyone who travels a lot. The clarity and quality of the cameras have allowed for viewing employee theft. The evidence provided from the HD video cameras was fantastic! Tim was professional and provided extra value from his law enforcement background."

J. Folsom Arco Station

"Tim, I want to thank you again for doing such a fantastic job on installing a wireless IP security camera system at our dream home. The extra time that you took to hide wires, and install a clean, professional system is much appreciated. I still can’t believe the clarity, quality, and ease of use of this new system. I wished that I would have met you before our original inferior system was installed by another company. Now, whether I am at home, or monitoring the system from around the world, I know that my home and family are safe and sound."

John M.

"In April of 2017, my husband and I made a phone call to Crime Free Living that turned out to be a smart and wise decision. Amazingly, in just a few hours, Tim installed four Dome Security Cameras, weatherproof enclosures, and hooked up into our home a 23" Full HD Widescreen Security Monitor. Even more than his professional expertise was the time spent with us in making sure that this system was working correctly and properly installed on our phones so that anywhere in our travels we can monitor our new home in Magalia."

Tieka and Don S.

"I have been using Crime Free Living for the last couple years ar work and at home and I really recommend this product. Tim is a very good service provider. If he can't figure it out, he's got good tech support with the system that he offers."

Gary D.

"I have known Tim for over 10 years. To date, Time with Crime Free Living has installed two separate surveillance systems for my company. With each system, Tim has listened to my needs and custom dsigned surveillance systems for my specific needs and within my budget. The equipment used is always state of the art, the workmanship is top notch, and Tim is the example of trustworthy. I would recommend him for any job."

Steve D., Down Range Indoor Training Center

images Certifications & Training

With 16 years of experience in law enforcement, Tim Truby, CEO, is fully certified in video surveillance and training.

  • Certified Advanced Crime Prevention Specialist
  • Academy Instructor Certification
  • California POST Certification in Specialized Surveillance Equipment
  • California POST Certification in Basic Crime Prevention
    • Advanced Crime Prevention through Environmental Design
    • Certified Alibi Security Dealer
    • Enhanced Risk and Threat Assessment (FEMA)
    • Incident Command System (100 & 200)
    • Certified Cognitech Video Forensic Investigator
    • Neighborhood Watch Toolkit Trainer
    • Computer Crimes/Investigations
    • Domestic Crisis for Crisis Negotiators
    Call (530) 327-7268